|
Error Message
|
Description
|
Comments
|
| Please
insert your Access Card. |
No
access card in DIRECTV receiver. |
Check
that the access card is fully inserted into the slot. |
| Please
insert a valid Access Card. |
Access
card is invalid or defective. |
Access
card is defective or not a legitimate DIRECTV System card. The card
may need to be replaced. If DIRECTV System receiver is still under
warranty, call the manufacturer. If not, call Customer Service. |
| For
ordering information, please call customer service, ext. 721 |
The
access card is not authorized to receive the service or channel. |
If
you would like to subscribe, call customer service. |
| This
Access Card has expired. Please install your new Access Card. |
Access
card is an old version. |
Call
Customer Service. |
| To
start service, please call customer service, ext. 711 |
Access
card has never been activated. |
Call
customer service to set up account and/or services. |
| Program
not available in your area. Check Program Guide for alternate programming. |
Service
is blacked out at subscriber's location. |
Sports
league imposed blackout restriction. |
| For
ordering information, please call customer service, ext. 722 |
Service
has expired. |
Unplug
unit for 10 seconds, then plug in. If message persists, call Subscriber
Services. |
| For
ordering information, please call customer service, ext. 745 |
Access
card may be invalid, and has been removed from service. May also occur
due to failure of access card connection in DIRECTV System receiver. |
Try
unplugging the receiver for 10 seconds; this may clear the problem.
If not, call Customer Service. |
| Your
Access Card is full. Please call customer service, ext. 731 |
No
empty IPPV slots. DIRECTV System receiver has been unable to report
purchases or subscriber has purchased many future IPPV programs. |
More
than 25 IPPV activities since last callback requires access card cleared,
no additional information can be stored. First check the phone connection
to the IRD by running a system test, then call customer service to
initiate a callback request. |
| For
ordering information, please call customer service, ext. 732 |
The
IPPV purchase will exceed the monthly credit limit set by the program
provider. |
Call
Customer Service. |
| You
have inserted he wrong card. |
This
card belongs to another DIRECTV System receiver. May occur if you
have multiple boxes and the cards get swapped. May occur if DIRECTV
System receiver is swapped out due to hardware problems. |
Match
card to box or call Customer Service. |
| For
ordering information, please call customer service, ext. 733 or 734 |
Purchase
not permitted without callback ability. |
IPPV
purchases require that subscriber has a phone connection to DIRECTV
System receiver. Call Customer Service if you have a phone hook-up. |
| This
Access Card is no longer valid. Please insert your new Access Card. |
Old
access card inserted after chaining to new card. Use the new card. |
Cards
are replaced periodically. Information from the old card is passed
to the new card (chaining). After that the old card won't work. |
| This
showing is no longer available. Check Program Guide for other showtimes. |
Purchase
window closed. |
After
some point in each IPPV program, purchases are no longer permitted. |
| To
request PPV capability, please call customer service, ext. 734 |
No
PPV account with this Service Provider. |
If
your DIRECTV System receiver is connected to a phone line, and you
would like IPPV privileges, call Customer Service. |
| You
are authorized for this program. |
Already
authorized for program. |
Program
has already been purchased. |
| You
have already purchased this program. |
Attempted
pre-purchase of program. |
Program
has been purchased and viewed, so it cannot be canceled. |
| Please
try again, or call customer service, ext. 741 / 742 |
There
is a problem in the Program information being transmitted to the DIRECTV
System receiver. |
Call
Customer Service. |
| For
ordering information, please call customer service, ext. 743 |
There
is a problem in the Program Information being transmitted to the DIRECTV
System receiver. |
Call
customer service. |
| Thank
you. |
Enjoy
your program. |
Successful
Purchase of an IPPV movie or event. |
| Your
purchase was successfully canceled. |
Canceled
Purchase. |
You
will not be billed for the IPPV movie or event. |
| Unable
to perform this operation at this time. |
Operation
Not Complete. |
Call
Customer Service. |
| For
ordering information, please call customer service, ext. 744 |
There
is a problem with the DIRECTV System receiver. |
Notify
Customer Service. |
| Possible
data corruption. Please call customer service, ext. 746 |
Corrupted
data |
Unplug
unit for 10 seconds, then plug back in. If message persists, call
your DIRECTV System Products manufacturer's help line. |
| Searching
for satellite signal. Please stand by. |
Ths
DIRECTV System receiver has lost the satellite signal. |
May
be due to rain fade, moved dish, tree limbs or other objects moving
between dish and satellite. |
| Channel
off the air. |
This
channel is not being broadcast at this time. |
| Channel
Limit is in effect. Press SELECT to override this limit and enter
the password/key. |
Channel
Locked due to parental control. Once unlocked, the limit may be changed. |
Channel
has been locked by subscriber, under password control. |
| Purchase
exceeds the spending limit you set. Press SELECT to override this
limit. |
Spending
Limit Exceeded. Once unlocked, the limit can be changed. |
Price
of program is greater than was set when DIRECTV System receiver was
locked by subscriber. (Default is $10.) |
| Program
exceeds the rating limit you set. Press SELECT to override this limit
and enter password/key. |
Rating
Limit Exceeded. Once unlocked, the limit can be changed. |
Rating
of program is higher than was set when DIRECTV System receiver was
locked by the subscriber. (Default is "R".) |
| Press
SELECT for ordering information. |
IPPV
Buy Notice. |
The
program on the current channel is available for purchase using IPPV. |
| Searching
for Program Guide. Please stand by. |
DIRECTV
System receiver has lost Program Guide Signal and is in process of
trying to pick up another copy; it can take several seconds. |
Rain
fade, uplink problems, or DIRECTV System receiver failure may prevent
reception of changed Program Guide. Unplugging receiver may help. |
| High
Speed Data is available. Press SELECT to begin output. |
High
Speed Data available. |
For
those types of high-speed data that require subscriber interaction. |
